Issimo Designs Shipping Policy
At Issimo Designs, we are dedicated to bringing the essence of Italian craftsmanship and lifestyle directly to your door. We understand that receiving your carefully chosen items is a pivotal part of your experience with us. Our shipping policy is designed to be transparent, reliable, and focused on ensuring your order arrives safely and efficiently.
1. Shipping Destinations & Processing
We currently ship to a wide range of international destinations. All orders are processed and carefully prepared for shipment from our fulfillment center. Please allow standard order processing time for us to meticulously inspect, pack, and prepare your items for their journey. You will receive an email notification with tracking information once your order has been dispatched from our facility.
2. Shipping Methods & Carriers
To ensure the safe transit of your purchases, we partner with reputable global and regional courier services. The specific carrier and available shipping options (such as Standard or Express) will be presented to you at checkout based on your delivery address. Each option will have associated estimated delivery timelines and costs.
3. Shipping Costs & Delivery Timelines
Shipping costs are calculated based on the destination country, the total weight and dimensions of your package, and the selected shipping service. These costs will be clearly displayed and confirmed before you finalize your order. Any applicable customs duties, import taxes, or brokerage fees are the responsibility of the recipient, as dictated by the laws of the destination country. Estimated delivery timelines for each shipping method are provided during checkout. Please note that these are estimates and not guarantees, as delivery can occasionally be affected by factors outside our control, such as customs processing, weather events, or carrier delays.
4. Order Tracking & Delivery
Once your order ships, you will receive a confirmation email containing your tracking number and a link to the carrier’s tracking portal. We encourage you to use this tool to follow your package’s progress. For most destinations, the carrier will require a signature upon delivery. If you are not available, they will typically leave a notice with instructions for rescheduling pickup or collection.
5. International Shipping Considerations
When ordering for delivery outside of our primary shipping jurisdiction, you are considered the importer of record. It is your responsibility to ensure that the products you order comply with all local laws, regulations, and import restrictions of your country. Issimo Designs cannot be held liable for packages seized, refused, or delayed by customs authorities. We recommend checking with your local customs office for information on potential fees and restrictions before placing an international order.
6. Shipping Errors, Damages, or Loss
We take great care in packing your items to withstand transport. However, if your order arrives damaged, please contact our customer service team immediately via the contact form on our website. We may require photographs of the packaging and the damaged item to assist with our investigation and to file a claim with the carrier. In the rare event of a lost shipment according to carrier tracking, please notify us, and we will initiate a trace process with the shipping provider to resolve the situation.
7. Policy Updates
Issimo Designs reserves the right to update this shipping policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for the latest information on our shipping practices.
Thank you for choosing Issimo Designs. We appreciate your trust and are committed to making your shopping experience seamless from selection to delivery.