Frequently Asked Questions

THE ISSIMO WORLD

What is Issimo Designs?
Issimo Designs is a digital platform and online boutique dedicated to celebrating and delivering the superlative essence of Italian style, craftsmanship, and culture. We curate and offer a selection of exceptional products, from unique design objects to curated food boxes and editorials, all embodying the Italian pursuit of the very best—the issimi of life.

What does “Issimo” mean?
“Issimo” is the Italian superlative suffix. When added to an adjective, it elevates its meaning to the highest degree—the most, the very, the ultimate. It represents the inimitably remarkable, the exceptional, and the absolute. At Issimo Designs, it is our standard and our promise: bellissimo, buonissimo, ficchissimo.

PRODUCTS & COLLECTIONS

What kind of products do you sell?
Our edit focuses on products that tell a story of Italian excellence. This includes design-led homeware, unique objects from artisans and celebrated makers, exclusive food collaborations with small-scale producers, and limited-edition collections that capture a moment in Italian style. Each item is carefully selected for its quality, heritage, and design.

Do you offer made-to-order or custom products?
Yes, we feature special made-to-order items and collaborations. These are typically marked as such on their product pages. Due to their personalized and crafted-to-order nature, these items may have longer fulfillment times and are often excluded from standard return policies. Please refer to the specific product details for more information.

How do I care for my Issimo Designs products?
Care instructions vary by material and craftsmanship. Detailed care guidelines are provided with your product upon delivery or can be found on the specific product page on our website. We recommend following these instructions to ensure the longevity of your item.

ORDERS & SHIPPING

How can I place an order?
You can place an order directly through our online store at issimodesigns.com. Simply browse our collections, select your desired items, and proceed through the secure checkout.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment methods facilitated through our e-commerce platform. All payments are processed securely, and we do not store your full payment card details.

Do you ship internationally?
Yes, we deliver to many countries worldwide. Shipping costs and delivery timelines are calculated based on the destination and the selected service at checkout. You can see the available options and costs for your location before completing your purchase.

How long will it take to receive my order?
Processing and delivery times depend on your location and the availability of the items. Standard processing times apply before dispatch. Once your order ships, you will receive a confirmation email with a tracking link to follow its journey.

I have not received a shipping confirmation. What should I do?
Please first check your email spam or promotions folder. If you still cannot find the notification, please contact our customer service team through the contact form on our website with your order number, and we will promptly assist you.

What if my order arrives damaged?
We take great care in packaging your items. However, if you receive a damaged item, please contact our customer service team immediately via the website contact form. Provide your order number and photos of the product and packaging, and we will resolve the issue swiftly.

RETURNS & REFUNDS

What is your return policy?
We want you to be completely satisfied with your purchase. Most standard, non-personalized items in new and unused condition, with original tags and packaging, can be returned within 30 days of delivery. Made-to-order, personalized, and certain other marked items are final sale. For full details, please see our dedicated Return & Refund Policy page on our website.

How do I start a return?
To initiate a return, please contact our customer service team through the form on our website to receive instructions and a Return Merchandise Authorization (RMA). Returns sent without an RMA may not be processed.

How long does a refund take?
Refunds are processed after our team receives and inspects the returned item. Once approved, the refund will be issued to your original payment method. Please allow time for the refund to be reflected in your account, as processing times vary by financial institution.

ACCOUNTS & COMMUNICATION

Do I need an account to place an order?
While you can check out as a guest, creating an account on issimodesigns.com allows you to track your order history, save your details for faster checkout, and manage your preferences.

How can I subscribe to your newsletter?
You can subscribe to our editorial newsletter, The Edit, by entering your email address in the sign-up form found in the footer of our website. We share stories, new arrivals, and exclusive updates.

How can I get in touch with customer service?
For any questions not covered here, you can reach our dedicated customer service team through the contact form available on the issimodesigns.com website. We aim to respond to all inquiries as quickly as possible.